Participant

Answered

sign in help

Forum|Forum|11 years ago
April 14, 2014
47 replies
81904 views

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

This topic has been closed for replies.

Correct answer Romsinha-9KMEUt

I have been having this issue for a week now. I have tried everything suggested and then some to fix this problem. But the desktop cc keeps signing me out. UGH

Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it(Windows).

Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.

Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.

Launch CC desktop and try to sign in.

Kindly let us know whether it worked.

Regards,

Romit Sinha

Show previous replies

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erickrodriguezdelrio

Participating Frequently

Gracias problema resuelto era a hard mounth with this problem

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rimshotgraphix

Known Participant

this method worked; it's like starting all over again with CC however; you will have to merge folders on the cloud, relink fonts, etc etc.

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Curtis Dart

Participant

not working for me either...i try and quit CC updater..then delete the file oo whatever...and it wont let me delete it.. Adobe you need to fix this..I dont need to fix it....Adobe YOU need to fix this...you created the mess, YOU need to fix it...not send me to non english speaking people..or tell me to delete files just fix it..Please......see Im upset with you...But I still said Please...Thank You.

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DerrickGutormson

Participant

This is ridiculous

Paul_Ferguson

Inspiring

DerrickGutormson wrote:

This is ridiculous

What's ridiculous?

C

Christina80

Participating Frequently

This is a really bad issue! Adobe needs to fix this ASAP. None of the suggestions have solved the problem for me. What a waste of my time.

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Christina80

Participating Frequently

I was emailed this link, but it also did not solve the problem for me.

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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PrernaArora

Participating Frequently

Hi paulrap50 ,

Welcome to Adobe Forums.

Launch the Creative Cloud desktop application.
Click the Settings (gear) icon right top corner and select sign out.
Rename the Library/Application Support/Adobe/OOBE folder to OOBE_old (For Mac)
C:\Program Files (x86)\Common Files\Adobe\OOBE folder to OOBE_old (For Windows)
Download the Creative Cloud desktop application https://creative.adobe.com/products/creative-cloud
Now try to install the Creative Cloud application and sign in.

Please reply for any assistance.

Thanks

R

Ridges

Participant

their is no sign out option only quit and help also dont understand the rename bit

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Vaughn Dunham

Participant

I've got the same problem, and there is no sign out option on the settings menu. I renamed the folder then uninstalled and reinstalled CC from the download page. It didn't resolve anything.