signed up with wrong email accouint

[brooke_4597]

Hei, 

I am hoping someone can assist.

I accidentally signed up with the wrong email address, accidently left the word group off my hirehelpgroup.com.au email & started a free trial. Now I can’t log in because the email is invalid and I cannot receive any emails from Adobe.

I also tried logging in with the correct email but it shows a different account with no plan.

When I try to sign in with the wrong email, the page keeps loading and doesn’t go to the next step (screenshot attached).

I want to cancel the free trial or subscription connected to this wrong email, but I can’t access the account and I am unsure as what to do next. 

Please can someone help me with this problem. 

Thanks 

B

[kglad]

see if you can change the address, https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html?linkId=1000002701401...