Sneaky subscriptions

Forum|Forum|3 years ago
November 21, 2022
1 reply
384 views

I see on my credit card balance that I a subscription with ADOBE STOCK started. I only wanted to have a trial period! And now I have to pay ONE YEAR of subscription?!?!? And NO OPTIONS to contact ADOBE about this??? Thiefs!

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Hi @nederlands2,

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

P

Peter27240466ij8d

Participant

I did cancel my accout and they charge me cancellation fee of 133 euro's. I will noy pay this because it was a free of charge trial and woukld stop at the end of the period.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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