• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Locked

Solve your Credit card or Billing issues

Adobe Employee ,
May 31, 2021 May 31, 2021

Copy link to clipboard

Copied

Have issues while updating your payment method? Learn about some common billing issues and how to fix them.  

 

Updating your payment method in your Adobe account is easy. Get step-by-step instructions to update your credit card details.

There can be several reasons that your payment cannot be completed. Let’s go over some common payment issues and their troubleshooting steps: 

 

  • Verify the card number- Enter the card number correctly. Ensure that you aren't entering spaces or dashes. If the card has a security code, reconfirm before your enter it. 
  • Make sure you use a valid card-  Make sure the card hasn’t expired, and if it has, update it before the next billing cycle. You can also pay using another payment method.
  • Find your card limitEnsure you have not exceeded your credit limit. Contact your bank or financial institution to ensure you haven't exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions.
  • Match name and address- The name and address on your Adobe account should match the name and address on your card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your accounting department to verify the name and billing address. 

 

For other billing issues like unknown charges and double charges, please visit this article for answers: Common billing questions

 

Looking for your Adobe invoice? Learn how to view and download Adobe invoice.

Please note that Adobe currently does not send automated invoice emails. 

 

We hope the  above-mentioned information helps you resolve your billing and payment issues. Feel free to let us know if there are any other billing questions that we can answer for you. 

 

While posting in our community regarding any issues, please refrain from sharing any personal billing information like your card details, CVV or any security codes

 

Thanks 

Kanika 

 

 

TOPICS
Billing

Views

882

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines