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Solve your Credit card or Billing issues

Adobe Employee ,
May 31, 2021 May 31, 2021

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Have issues while updating your payment method? Learn about some common billing issues and how to fix them.  


Updating your payment method in your Adobe account is easy. Get step-by-step instructions to update your credit card details.

There can be several reasons that your payment cannot be completed. Let’s go over some common payment issues and their troubleshooting steps: 


  • Verify the card number- Enter the card number correctly. Ensure that you aren't entering spaces or dashes. If the card has a security code, reconfirm before your enter it. 
  • Make sure you use a valid card-  Make sure the card hasn’t expired, and if it has, update it before the next billing cycle. You can also pay using another payment method.
  • Find your card limitEnsure you have not exceeded your credit limit. Contact your bank or financial institution to ensure you haven't exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions.
  • Match name and address- The name and address on your Adobe account should match the name and address on your card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your accounting department to verify the name and billing address. 


For other billing issues like unknown charges and double charges, please visit this article for answers: Common billing questions


Looking for your Adobe invoice? Learn how to view and download Adobe invoice.

Please note that Adobe currently does not send automated invoice emails. 


We hope the  above-mentioned information helps you resolve your billing and payment issues. Feel free to let us know if there are any other billing questions that we can answer for you. 


While posting in our community regarding any issues, please refrain from sharing any personal billing information like your card details, CVV or any security codes












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