Somehow have two plans, can't cancel first without fee

Question

Hi, I somehow wound up with two separate plans (Lightroom Plan with 1tb, Photography Plan with 20gb). I'm not 100% sure how I wound up with two plans, I think maybe I ran out of space and was prompted to upgrade, but for some reason the new plan didn't replace the older one, it was just added to it. Something fell through the cracks there.

I want to cancel the smaller one, but not pay the cancellation fee, since the plan was upgraded, not cancelled. I also need to make sure that no files will be lost. I think because it's the same account that the files are all on the same cloud space, so maybe there's nothing to worry about, not sure about that though.

Thanks.

Shivangi_Gupta · Accepted Answer

…or try a different device (like iPad or smartphone) or network (some corporate networks are blocking chats or similar).

Hi Graham,

We appreciate you writing in. We checked your account details and found that you have an active subscription for Lightroom plan. The Photography plan has been terminated yesterday successfully.

Peru Bob · Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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