Stop free trial

[damiano_1874]

Bonjour,

depuis 3 jours maintenant j'essaie d'arreter l'essai gratuit d'acrobat pro mais le système bug et aujourd'hui c'est le dernier jour avant le début des payements. Je souhaiterai savoir comment arreter l'abonnement avant que cela devienne payant.

Merci d'avance

[caroline_7792]

STOP FREE TRIAL

[kglad]

@caroline_7792 

to stop your trial subscription, cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html