Student account suspension / Suspension de compte étudiant

[Jez_56]

Bonjour à tous !

Cela fait quatre mois que j'ai mon compte adobe en étudiant et hier adobe m'a envoyé un message pour dire que des informations étaient éronnées et qu'il allait suspendre mon compte. J'ai donc mis mes informations à jour et j'ai envoyé les documents néccessaire. Par la suite, j'ai bien reçu le mail de confirmation comme quoi c'était bon, mais ce matin j'ai reçu exactement la même notif qu'hier.

Quelqu'un sait comme je peux faire ?

Hello everyone !

It's been four months since I had my adobe account while studying and yesterday adobe sent me a message saying that some information was wrong and that they were going to suspend my account. So I updated my information and sent the necessary documents. Subsequently, I received the confirmation email that it was good, but this morning I received exactly the same notification as yesterday.

Anyone know how I can do?

(sorry for my english )

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

[Jez_56]

Thank you for your anwser ! I'll check