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Question

Student Charged for Full Price Creative Cloud

Forum|Forum|6 years ago
July 23, 2019
3 replies
1193 views

Hi all,
I'm currently a University student studying Film and Television, and was eager to get into some private editing through Premiere as part of my course. I signed up after selecting the student payment version of Creative Cloud, and purchased. At the time I was under the impression that it was a monthly plan as opposed to annually (which is my error). I also noticed that the next month I will be charged full price, as opposed to student prices, so I went to cancel to find out the cancellation fee is upwards of $300. I am unable to afford either the cancellation or the annual continual of my plan at full price, so I submitted my student eligibility information.

I was wondering if there's any way to cancel without fee or pay for only a singular month of the creative cloud, as I won't be able to afford it annually as a student until I have a solidified place earning money in the industry. Does anyone know if Adobe is able to make exceptions, particularly as I have only purchased this morning?

Additionally, when I DID go to download and install Premiere to try and get my moneys worth at the very least, it wouldn't install as it refuses to install on a network drive.

All help would be greatly appreciated.

Thank you!

This topic has been closed for replies.

Nancy OShea

Community Expert

baileyw,

Student rates require you to submit proof of enrolment within 14 days: student ID, transcript, report card or other official documents. Log-in to your Adobe account to verify plan status.

Adobe Account

See links below for details.

Adobe Creative Cloud Education FAQ

Renewal of educational student discount

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

There are a lot of contradicting information.

First the good news:

If your school is recognized, you are eligible as a student to get the student subscription. Student subscriptions are annual plans paid monthly or prepaid.

The plan you took was probably the standard annual all apps CC paid monthly. It can be cancelled without a fee for up to 14 days after buying the plan. So I'm wondering what went wrong with your cancellation:

(...) particularly as I have only purchased this morning? (...)
(...)I also noticed that the next month I will be charged full price, as opposed to student prices, so I went to cancel to find out the cancellation fee is upwards of $300. (...)

Contact Customer Care

(...) it wouldn't install as it refuses to install on a network drive.

No, it will not install on a network drive, as most programs won't.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

As far as the installation issue, what are your computer details?

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