Student discount didn't apply after I confirmed my education status

Forum|Forum|1 year ago
April 16, 2024
2 replies
499 views

Last month Adobe cancelled my student plan (because I supposedly graduated. Maybe I entered the dates wrong) but I forgot to confirm my student status again and it charged me the full price. Today I confirmed it and received an email with information that my education status is confirmed but if another plan had been activated I have to contact customer support. The info panel in my account says the regular price will be billed (the 68,68 € one).

Billing

Correct answer Aleksandrac

I managed to contact customer support, it's all good now.

A

AleksandracAuthorCorrect answer

Participant

I managed to contact customer support, it's all good now.

kglad

Community Expert

excellent. did they say what caused the problem?

kglad

Community Expert

you probably need to contact your school's plan admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

adobe doesn't cancel student subscriptions. they roll into regular subscriptions, 1 year after graduation. ie, you still get the student rate for ~1 year after graduating.