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Melissa32989619yg4m
Participant
October 17, 2023
Question

Student Discount Not a Discount Anymore

  • October 17, 2023
  • 3 replies
  • 1305 views

I have used the student adobe package for over a year now and was just billed for renewal, but it was over $100 more than my last billing. Did my student discount expire? Does it only last for a year? I need help!

 

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3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 24, 2023

Melissa, sorry for any confusion, but @Abambo  is correct. You still receive a discount during the second year from a full Creative Cloud plan membership, but there is an increase in cost. Please see https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html for more information. 

 

If you are still actively enrolled, please bookmark the document, Melissa,  as it provides information on validating your status per @Kevin Stohlmeyer 's suggestion above.

 

Finally, if you would like to discuss this matter with a human, then please follow the suggestions offered by @kglad and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a secure chat session with a member of our support team.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 21, 2023

If you have taken a subscription of Creative Cloud all apps for Students and Teachers, you got for the first year a super reduced plan. And for the second year and each subsequent year, you get a reduced plan of about half of the regular price.

ABAMBO | Hard- and Software Engineer | Photographer
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 17, 2023

    @Melissa32989619yg4m student discounts are not perpetual, you need to validate with your plan Admin at the school and have a valid email ID.

      M
      Melissa32989619yg4mAuthor
      Participant
      October 17, 2023

      I am currently verified that I am a student though Adobe.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 18, 2023

        @Melissa32989619yg4m 

         

        if you manage your own plan (vs your school managing), contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

        chat:
        use a browser that allows popups and cookies
        and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human.

        twitter/x:
        tweet @AdobeCare

        p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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