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A
Anne24689237vctm
Participant
March 12, 2023
Answered

Student discount not applied

  • March 12, 2023
  • 3 replies
  • 730 views

I'm a student and had my student status verified on February 28. However, on my bank statement from March 12 I've been charged full price for my plan. There is no help to be found in FAQ and Help Centre. How can I get in contact with someone from Adobe to fix this?

(I've seen similar posts about a chat box but I can't get it to appear despite having allowed cookies)

 

Thanks!

This topic has been closed for replies.
Correct answer John T Smith

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

T
Test Screen Name
Legend
March 13, 2023

What do you say is "full price"?  Normal student price is around $30, but there's a special $20 price for the first year. Around $50 is full price. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 12, 2023

    chat is the preferred contact method per @John T Smith. but there are 2 other ways to contact adobe; phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      March 12, 2023

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      - or Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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