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J
Jack284856244xoy
Participant
February 19, 2023
Answered

Student plan ended, automatically renewed at higher price

  • February 19, 2023
  • 2 replies
  • 948 views

Hi,

 

I had a student plan and I wasn't notified before renewal. My plan renewed as a full membership today, so I'm now paying a price I can't afford. I read online today that I'd have to pay 50% of the remaining year to cancel, which would be around £300 (I don't have this, just graduated and on the job hunt). Since I was automatically put on a 'new' plan, would the 14-day grace period apply for cancelling, where with a new plan you have time to cancel without paying a huge cancellation fee? Does this count as a new plan even though it changed automatically?

 

Is there a way for me to contact a member of support in the UK directly to get definitive answers for this? I can't find an email address or phone number so I'm not sure if I'm out of luck or not.

 

Thanks

This topic has been closed for replies.
Correct answer kglad

yes, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 19, 2023

yes, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    T
    Test Screen Name
    Legend
    February 19, 2023

    If you graduated you aren't eligible student pricing, of course. And all plans auto-renew. You need to contact Adobe right away, to see if they are understanding. 
    WARNING: Adobe won't contact you! but scammers might, pretending to be Adobe. Don't reply, things could get a whole lot worse...

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