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Participant
September 12, 2022
Question

Student plan

  • September 12, 2022
  • 1 reply
  • 335 views

Hi!

 

I have had a free student liscence from my university during covid which has now. I continued the same plan will all the apps for the student price, which I have paid for this month.

 

I can still use illustrator and photoshop with no problems but I can't download InDesign or any new apps as it's almost like my subscription isn't active but Adobe have taken payment for this month and I now can't use it. Wondering whether anyone has had this issue and knows how to fix it. I have tried things like signing out and back in and reopening the apps.

 

Seems like Adobe are impossible to get in contact with. When I try to do the live chat help, it directs me towards my University but they also can't help...

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1 reply

kglad
Community Expert
Community Expert
September 12, 2022

did you use a different adobe id for your individual subscription vs your school subscription?

kglad
Community Expert
Community Expert
September 12, 2022

that's the problem.

 

create a new adobe id for different subscriptions.

Participant
September 12, 2022

Yes but how do I stop being billed on the old one if I can’t see the subscription to end it

[Personal information removed by moderator.]