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Student plan

Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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Hello! I'm having a series of problems getting a student plan, I'll be listing them so you can understand.

 

  • When leaving my Adobe email to check eligibility, it appears (Unique ID already exists), so I can't proceed.
  • When contacting an Adobe agent, I was informed that I would receive a direct email within 24 hours, which I had not received in the last 5 days. I can't get in touch anymore, there are never any agents available and they don't show a specific service time.

 

Can someone help me? I can't afford to buy Substance Painter and I would really like to get a student license. Thank you very much in advance 🙂

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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you have to use a different adobe id.

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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I have already tried with 2 other emails that I have an account with. Is there any rule to accept?

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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and all three emails are already in use?  do you have accounts at all 3, https://account.adobe.com

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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2 of them were just for testing, this is my main one that I use for everything. The only problem is not checking eligibility so I can send proof of student status and get the plan.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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do you have adobe accounts shown when you log in with each of the 3?

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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I don't know if I understood the question well, could you explain better?

 

I want to emphasize that this is my main account from which I want to have access to the plan, the two other accounts were created just to try to carry out the same process, and gave the same error. And in none of them do I have an active plan.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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what's your main account show?

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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I use my Adobe account to connect, but I don't have any active apps or plans 

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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then you'll need to wait (or otherwise hear from adobe support) about that email/adobe id

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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Other than the website wizard, how can I contact support? And what would the opening hours be? Because whenever I try, there are no attendants available.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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you can try twitter/x

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