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Colin278810917yh2
Participant
January 10, 2023
Answered

Student subscription cancellation

  • January 10, 2023
  • 2 replies
  • 2321 views

My son left school last year due to illness, he is doing well however i am still paying his adobe monthly subscription - £24.95 - creative cloud.

 

He is doing better but i have no access to his student email account and he cannot remember his email address used to set up the account subcription so cannot gain access to cancel through the methods suggested on the help pages. 

 

Would someone please be able to assist with suggestions as to how I can cancel?

 

Thanks 

    This topic has been closed for replies.
    Correct answer LinSims

    If he got it through the school, he needs to talk to the school's IT department, I think.

     

    Not having the email address will make things a little difficult, but customer support might be able to help.

     

    This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    1. You must be signed in with your Adobe ID.
    2. You must allow cookies in your web browser for this to work.
    3. Disable any ad blocker
    4. Disable any pop-up blocker for the site
    5. Disable any script blockers for the site

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.


    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html


    You can also try Twitter, @ AdobeCare. (take out the space)

     

    Meantime, I'm going to move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

    2 replies

    R
    Robyn2800199623ow
    Participant
    January 18, 2023

    Students do not have access to school emails after they graduate, so if they don't know their password, which is common, they have no way to access the email to retrieve the password. I think Adobe knows this and is exploiting it. Might be time to look into a class action lawsuit. 

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 18, 2023

    You can cancel the subscription by phone, as long as you know what your Adobe ID is. Most people use their email. If you bought the subscription THROUGH the school, you may have to talk to the school's IT department or whoever is in charge of selling students subscriptions to software.

     

    Remember that if you cancel before the end of the subscription term (1 year), you will be charged a cancellation fee.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    A word of advice: Get yourself a good password manager and use it. 

      LinSims
      Community Expert
      LinSimsCommunity ExpertCorrect answer
      Community Expert
      January 10, 2023

      If he got it through the school, he needs to talk to the school's IT department, I think.

       

      Not having the email address will make things a little difficult, but customer support might be able to help.

       

      This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      1. You must be signed in with your Adobe ID.
      2. You must allow cookies in your web browser for this to work.
      3. Disable any ad blocker
      4. Disable any pop-up blocker for the site
      5. Disable any script blockers for the site

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.


      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html


      You can also try Twitter, @ AdobeCare. (take out the space)

       

      Meantime, I'm going to move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

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