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Answered

Student subscription cancellation :'(

Forum|Forum|2 years ago
March 19, 2023
4 replies
1651 views

Hello everyone,

I no longer use Adobe except for Acrobat and I would like to cancel my student subscription. When I try to do so, it tells me that I will be charged a cancellation fee of €59.99. I would like to know where I can find the exact date of the end of my student offer on the website, so that I can cancel my subscription at the right time, as I am having trouble finding it.

Thank you in advance for your help.

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Correct answer kglad

possibly on your account page, https://account.adobe.con

or count the number of monthly payments you've made. after the 12th payment is received by adobe, you can cancel without penalty.

(and because the penalty = 1/2 the cost of the remaining months of your subscription, you have another way to determine when your subscription ends.)

T

Test Screen Name

Legend

Bear in mind that Acrobat alone will be around $20 per month. And you'll need to take a new subscription for it.

Nancy OShea

Community Expert

See my screenshot. In my example, my 12th month of service is March, 2024.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Other users do not have access to your account, so check with support

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare

You may need to wait until Monday

S

Solitaire SolidaireAuthor

Known Participant

Hello, is this an automated response? Even if other users don't have access to my account, I rely on everyone's experience to provide me with a potentially useful answer. I'm not stupid and I'm not expecting another user to do the work for me, in fact, someone has perfectly answered my question. Sometimes, a personalized response helps more than too much information that sends me in many directions.

kglad

Community Expert

@Solitaire Solidaire

this is not automated, but it is a repeat: just count the number of payments. when you reach 12 (and adobe receives that payment), you can cancel without penalty and maximize your usage of your cc apps.

kglad

Correct answer

Community Expert

possibly on your account page, https://account.adobe.con

or count the number of monthly payments you've made. after the 12th payment is received by adobe, you can cancel without penalty.

(and because the penalty = 1/2 the cost of the remaining months of your subscription, you have another way to determine when your subscription ends.)

S

Solitaire SolidaireAuthor

Known Participant

I am charged at the end of the month, but I don't know if it's the invoice for the current month or the upcoming one, lol.

Normally, if I divide this amount, it corresponds to two months, but I'm not sure if I should count the month of March or start from April.

kglad

Community Expert

just count the number of payments.

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