Participant

Question

student subscription linking to a free trial I had 2 years ago. different email accounts ??????

Forum|Forum|6 years ago
January 25, 2020
3 replies
814 views

A few years ago I signed up for a free trial to Adobe Photoshop with my personal email account. Now I am in college and need to have photoshop for a class. I signed up for the student rate, paid for it, but when I log in, it somehow is linking my old, free trial account to my college student account and is telling me that I have to pay for it - which I did a few days ago. It is showing my college email address, but showing I have been a member since Nov 2017 (I was a sophomore in high school), so there is no way I had a college email address (no, I did not take any advance placement College courses in high school). This should be an entirely different account, different user id (email address), and this has been paid for (not a free trial).I can't get Adobe tech to help. I need this for this course, and I've paid for it (it's cleared my bank account. and as everyone knows, college students can't afford to just shell out $250.00 everyday for something they've already bought. I can't do anything, and I have an assignment due on Monday! Any suggestions????

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Just Shoot Me

Legend

Sign out of the Creative Cloud app then Sign in with the correct email address and password.

If this was bought through the college then you need to speak to them about how to get the program.

S

Sean2001Author

Participant

Do you really think I'm logging in with the wrong email and password? To get the student discount, I have to log in with my college student email, not with my personal email.

This was bought with my personal funds, for my personal computer. The only link through the college is using my college email address so that I qualify for the student discount so that adobe can verify that I am a student by the .edu instead of the .com at the end of my email address.

Just Shoot Me

Legend

Your email address is saved someplace on your conmputer. Some type of Auto Fill system on your computer.

Have you been to the Main Adobe site and specifically Sign In with the college email address and password for youre new, college associated, Adobe ID account? Then checked your subscription status?

Nancy OShea

Community Expert

You need to perform a clean installation of Creative Cloud.
Uninstall all Adobe software from your computer.
Use the Adobe Cleaner Tool below to wipe residual files from your registry, etc...
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Restart computer.
Sign in to the Creative Cloud desktop app download page.
Click Download in the navigation bar and follow the onscreen instructions.
From CC Desktop App, install Photoshop.
Restart your computer.

You should be good to go.

Nancy O'Shea— Product User & Community Expert

S

Sean2001Author

Participant

Nancy -

Thanks for the instructions - but they didn't work. I completely uninstalled all Adobe software from my computer, did the cleaner tool, reinstalled, and it still shows my college account that I created last week as being a member since Nov 2017, and it shows that my Photoshop trial has expired. I think it is something messed up with the account itself that I'm just going to have to wait and let Adobe Tech correct.

I

innnzzz6

Participant

I have been a member since Nov 2017 (I was a sophomore in high school), so there is no way I had a college email address ( I did not take any advance placement College courses in high school).

Adobe tech to help. I need this for this course, and I've paid for it (it's cleared my bank account. a

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