Student verification expired - How to change plan back to student

Question

I missed an email detailing that my student status was expired and the account would be changing to a base account plan. I have managed to verify my student status but the plan has already changed. I have found a help page which details if this has happened I should contact customer care but when I follow the links to do this it just takes me back to the same page. How do you speak to an actual person?? I can't change this plan on my own through account settings.

John T Smith · Accepted Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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