Subscribed but InDesign won't open after trial period

New Here ,
Jan 25, 2022 Jan 25, 2022

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I recently subscribed to Creative Cloud. I really only need Photoshop, Illustrator and InDesign. I noticed the trial period message/countdown was appearing at the top of the screen and assumed it'd just go away and then the paid period began. But now it's expired, on PS and AI when they are opened, they display a window saying trial period had ended, with the opportunity to buy it. I close the window nd it's OK, so why does this appear anyay?

 

But more annoyingly, InDesign does the same then quits. I urgently need to use it so how can I resolve this?

 

I'm using MOac OS Monterey v12.1

 

Many thanks in advance.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 25, 2022 Jan 25, 2022
check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com if you subscription is as expected, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html if your account does not show your subscription, using a browser that allows popups and cookies, contact adobe support during pst business...

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if you subscription is as expected, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if your account does not show your subscription, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Resloved - was using the wrong email! Doh.

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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that's one of the reasons my message about checking your account and confirming your subscription is the first thing that should be tried.

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