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Subscribtion cancelled

New Here ,
Nov 10, 2020 Nov 10, 2020

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Hello, I'm sorry that this has nothing to do with the topic but I just need help with the topic of subscription. I used the trial month and noticed in the meantime that I don't need it, but I forgot to cancel. my mistake. so far so good. I quit afterwards and chose the immediate termination which cost 120 approx. Paypal did not deduct the 120 from me, instead I continue to pay the 22 euros a month. In my account there is only the free version of creative cloud. is it really like that I pay the 22 monthly until the 120 are paid or is something going wrong here? 

 

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Account management, Billing

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Adobe Community Professional ,
Nov 10, 2020 Nov 10, 2020

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When you cancel after the trial time you pay a 50% fee https://www.adobe.com/legal/subscription-terms.html

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LEGEND ,
Nov 10, 2020 Nov 10, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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