subscription as a minor

[Emilia37692483po6x]

Hello!

Since there is no one I can contact with E-mail at adobe,  so so let me write so everyone can see 🙂

My daughter Emilia, Sweden  (adobe loggin: <email address removed> made an adobe account at the begining of april.  (She was 15 years at the time)

The first thing she did, was buy some plans with 1 year subscriptions. (after effect)

She saw the little check box "Add a 30-day free trial of Adobe Stock". 

" but forgot to cancel the offer after 30 days... so now she has two plans totaling $68 a month for a year..  with no income! she is too young to understand the meaning of the deal.

Emilia only mentioned this for me,  after adobe deducted bout $68 from her account! I can say she was crying when she talked with me,  I had no idea what deal she made with adobe... When I tried to cancel the plans, I saw that she was locked in for a year!!! without my permission!!

I got quite angry because I thought adobe had knowledge of age and subscription in Sweden?

In Sweden, it is not permitted for children under the age of 18 to subscribe with a fee, without parental consent! So as a parent I demand that this subscription be terminated with immediate effect,

and all charges cancelled. (she has already suffered a $68 bill... it is her money for the summer holiday)

how do we proceed in this case? who can we contact? 

Best Regards Peter Silverdahl       <email address removed>

[John T Smith]

You and your daughter have both learned that she needs better supervision

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[Nancy OShea]

According to Adobe's TERMS, students aged 13 yrs or older can join a subscription plan.

As parents, when we give teens purchase power with a credit or debit card, we assume responsibility for their actions (warts and all).

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
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Twitter: https://twitter.com/adobecare

[kglad]

whose credit card was she using?