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Kishore2290380804ph
Participant
January 30, 2022
Answered

Subscription automatically renewed but still account is inactive

  • January 30, 2022
  • 1 reply
  • 559 views

Hello , hi ,this is totally sick because I have free trial of Adobe reader and after 3 days i cancelled it but still yesterday on 29/01/2022  ,the amount has been debited from my account ,i don't know how this happening ,and today i contact your agent but they are telling contact Android ,how can I contact them this is not ethical working. I have history in the Google play store also but there is no invoice to the mail , silently they have debited amount from my account ,it showing in bank statement , here I'm having reference number also but still from your company they are not resolving my number, in future days I'm scared to take subscription or else login by using your application, can you please resolve my problem here?? See here the attachment and observe there after two days only i cancelled it but still yesterday the money has been debited

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Correct answer DeanUtian

Hi Kishore,

I understand you are upset for an unwanted charge. 

As kglad said, this foum is not the right place to get the issue resolved since it is mostly a community site where volunteers who are not employed by Adobe come to help others. The advice provided is the best approach - follow the link (https://helpx.adobe.com/contact.html?rghtup=autoOpen), type in AGENT and wait for a person to come up. Explain your situation with any evidence you have to that person. They would be in a position to help.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2022

that doesn't look like a free trial to reader (which is free).  it looks like an acrobat pro annual subscription (which costs money).  you have a 14 day period to cancel that subscription or you will be charged.

 

in any case, these are user-to-user forums.  you need to contact adobe support. 

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

    K
    Kishore2290380804phAuthor
    Participant
    January 31, 2022
    I have the proof here regarding that ,i mean screenshot in Google play
    store history i have already cancelled in trial days only ,you have not
    sent trial cancellation confirmation mail also , already cancelled but
    still you are saying to cancel ,how can I ??
    D
    Community Expert
    DeanUtianCommunity ExpertCorrect answer
    Community Expert
    January 31, 2022

    Hi Kishore,

    I understand you are upset for an unwanted charge. 

    As kglad said, this foum is not the right place to get the issue resolved since it is mostly a community site where volunteers who are not employed by Adobe come to help others. The advice provided is the best approach - follow the link (https://helpx.adobe.com/contact.html?rghtup=autoOpen), type in AGENT and wait for a person to come up. Explain your situation with any evidence you have to that person. They would be in a position to help.

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