Skip to main content
W
wise_sincerity5ECC
Participant
August 1, 2025
Question

Subscription cancelation

  • August 1, 2025
  • 1 reply
  • 87 views

 

 Hi, my account has been suspended because I couldn't pay. I don't want to continue the subscription. I can't afford it and I want it fully cancelled. Please stop the plan so I don’t get charged in future. Thank you.

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 1, 2025

you have to fix the payment problem before you can cancel.

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 1, 2025

    Wise, I am sorry you did not find more value from your recent usage of our services and applications. Kglad is correct. You will want to correct your account and put it in good standing before you are able to complete the cancellation process. Please see https://adobe.ly/46Dkqb3 for information on how to add an accepted method of payment to your account to pay for the services rendered.

     

    Once your account is current, you can then complete the steps in https://adobe.ly/3IXXNUY to self-cancel your subscription commitment, Wise. For more information on the cancellation and refund process, see https://adobe.ly/4oh5UMB. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices