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Marie-Laurenc248759768s5l
Participant
June 15, 2022
Question

Subscription cancellation

  • June 15, 2022
  • 1 reply
  • 166 views

I wanted to try the free 7 days trial and I just realised that I did a mistake in the email adress. But I did put my credit card number. When I try to resign my subscription, they won't let me because I seem to have forgotten the password that I put. What can I do now ? 

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    1 reply

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    June 15, 2022

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

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