Subscription cancelled but have been charged.

New Here ,
Jan 11, 2020 Jan 11, 2020

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I was charged $10.69 on Nov 26 and Dec 26 and it says my subscription expired on Nov 29.  I haven't been using Lightroom until now and have been  trying to email a photo but I can't I assume because my subscription has been cancelled.   What do I do?  Support is a joke.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 11, 2020 Jan 11, 2020

Log-in to your Adobe account below to confirm your plan's status and that payment details are up to date and accurate.  

https://account.adobe.com/plans

 

In keeping with the Terms you agreed to, your plan renews automatically each year until you cancel.  If payment details are not current, your plan could be suspended for lack of payment.

https://www.adobe.com/legal/subscription-terms.html

 

If you still need help, scroll down to Contact Adobe button on your account page.

 

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Adobe Community Professional ,
Jan 11, 2020 Jan 11, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 11, 2020 Jan 11, 2020

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Log-in to your Adobe account below to confirm your plan's status and that payment details are up to date and accurate.  

https://account.adobe.com/plans

 

In keeping with the Terms you agreed to, your plan renews automatically each year until you cancel.  If payment details are not current, your plan could be suspended for lack of payment.

https://www.adobe.com/legal/subscription-terms.html

 

If you still need help, scroll down to Contact Adobe button on your account page.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 10, 2021 Oct 10, 2021

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I do not even know what my "Adobe" account is. Doesn't seem to be under my correct email address. That says I have no account. But I keep getting bills and automatic payments taken!! I finally canceled my credit card. But in the meantime, well over $100 has been automatically paid from my credit card account to Adobe! 

 

i believe it's a total scam!

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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@Vicki5C14,

If you're certain you or a family member didn't order an Adobe product or service, contact your bank to report that your card has been compromised without your knowledge.  A stolen card means BOTH you and Adobe are victims here.  Adobe can't help you.  ONLY your bank can.  The bank will ask you to sign some legal documents before they file a fraud investigation with local law enforcement.   Hopefully, your bank will allow you to recover some or all of the missing money that was taken from your account.  But there is often a time limit on filing a theft complaint.  Goodbye & best of luck with your claim.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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