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Subscription cancelled but have been charged.

New Here ,
Jan 11, 2020 Jan 11, 2020

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I was charged $10.69 on Nov 26 and Dec 26 and it says my subscription expired on Nov 29.  I haven't been using Lightroom until now and have been  trying to email a photo but I can't I assume because my subscription has been cancelled.   What do I do?  Support is a joke.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 11, 2020 Jan 11, 2020
Log-in to your Adobe account below to confirm your plan's status and that payment details are up to date and accurate.   https://account.adobe.com/plans In keeping with the Terms you agreed to, your plan renews automatically each year until you cancel.  If payment details are not current, your plan could be suspended for lack of payment. https://www.adobe.com/legal/subscription-terms.html If you still need help, scroll down to Contact Adobe button on your account page.

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Adobe Community Professional ,
Jan 11, 2020 Jan 11, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 11, 2020 Jan 11, 2020

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Log-in to your Adobe account below to confirm your plan's status and that payment details are up to date and accurate.  

https://account.adobe.com/plans

 

In keeping with the Terms you agreed to, your plan renews automatically each year until you cancel.  If payment details are not current, your plan could be suspended for lack of payment.

https://www.adobe.com/legal/subscription-terms.html

 

If you still need help, scroll down to Contact Adobe button on your account page.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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