Subscription change from photo subscription 20GB to LR subscription 1 TB is not possible

New Here ,
Jun 26, 2022 Jun 26, 2022

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Hi Communitiy!

Subscription change from photo subscription 20GB to LR subscription 1 TB is not possible. The option for the change is not displayed in the subscription management. I only get the option to cancel the subscription.

What's wrong?

Thx, Carsten

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correct answers 1 Correct answer

Adobe Community Professional , Jun 26, 2022 Jun 26, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 26, 2022 Jun 26, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Same problem here... Chat is not working.... even when enabling popups... Is there no other way to start a chat on your website?

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Adobe Community Professional ,
Jun 27, 2022 Jun 27, 2022

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Try a different browser.

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Christian, if the chat window fails to open when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen then please use a different device to contact us.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Stop looking for the stupid chat window and beat yourselves up with browsers. Take the shortcut: phone contact with support. they manually terminated my old subscription and I was able to order the new one. done. very easy, very nice, this is how support should go. Thx Adobe, good job!

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