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Hi Communitiy!
Subscription change from photo subscription 20GB to LR subscription 1 TB is not possible. The option for the change is not displayed in the subscription management. I only get the option to cancel the subscription.
What's wrong?
Thx, Carsten
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
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Same problem here... Chat is not working.... even when enabling popups... Is there no other way to start a chat on your website?
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Try a different browser.
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Christian, if the chat window fails to open when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen then please use a different device to contact us.
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Stop looking for the stupid chat window and beat yourselves up with browsers. Take the shortcut: phone contact with support. they manually terminated my old subscription and I was able to order the new one. done. very easy, very nice, this is how support should go. Thx Adobe, good job!