Skip to main content
thydney1970
Known Participant
August 2, 2025
Question

Subscription change Photo Cloud 20GB to 1TB

  • August 2, 2025
  • 1 reply
  • 593 views

Hello everyone

For various reasons, I haven't been actively using Adobe Lightroom Classic for quite some time, and I'm now in the process of getting back into it. I just noticed that the cloud storage included in the “Photo Cloud” (LrC & Photoshop) subscription has been massively increased to 1TB. However, when I check my current “Photo Cloud” subscription, I still only have 20GB included in my subscription. If I want to change my subscription via Manage Subscriptions, the only option available is “Cancel Subscription.” I am somewhat surprised that my subscription has not automatically increased to 1TB of cloud storage and would now like to know exactly how to proceed in order to upgrade my Photo subscription to 1TB. If I cancel my existing subscription, will I have to completely reinstall Lightroom and Photoshop, or will I just have to re-register?

 

I would be very grateful for support in resolving my issue. The screenshots show my current subscription and the situation as it stands at the moment.

 

Thank you very much!

1 reply

kglad
Community Expert
Community Expert
August 2, 2025
Participant
August 2, 2025

to kglad ,  I just tried changing my adobe plan, it doesn't work, I've tried it several times, it keeps showing a warning that my plan hasn't been changed and I have to try again later

Shivangi_Gupta
Legend
August 4, 2025

check my answer here, https://community.adobe.com/t5/account-payment-plan-discussions/how-do-i-contact-customer-support/td-p/14785905/redirect_from_archived_page/true


Hi @thydney1970,

We appreciate you reaching out. As per your account details, you have an active Photography plan(20GB) which will end on May 28, 2026. I understand you have already tried changing the plan using the self-help article shared by the expert above, please feel free to start a chat with our support team here: https://adobe.ly/453rMU4

They'll be able to provide you the best possible solution.

Let us know if you have any additonal questions.
^Shivangi