Subscription - Download freezes at 27%

Log-in to your account below and scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

Use online chat.

1. I'm assuming your computer meets or exceeds the system requirements to run Creative Cloud + Premier Pro. But just in case, see links below for details.

• https://helpx.adobe.com/creative-cloud/system-requirements.html
• https://helpx.adobe.com/premiere-pro/system-requirements.html

2. You need a computer user profile with administrative permissions to install software.   If you'rer not this computer's  admin, contact your IT dept for help.

3. Downloading & installing is a 3 step process.  It would be helpful to know where the interruption is occurring.  See links below.

• https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
• https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.