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Subscription Extension - Adobe's Billing systems down for maintenance ?

New Here ,
Jan 13, 2024 Jan 13, 2024

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Today I added a license code to extend my subscription (Photograhy plan)

 

The code was accepted, however the date of my susbscription period did not extend.

I refreshed, logged out/in.  No update.  I tried to enter the code again, it now says allready redeemed.

 

I contacted support by chat, and they state that every adobe customer is having the same issue as adobe's billing system is down for 48 hrs due to maintainance.

 

However Adobe's status page states "All Adobe services are available."

 

Is the adobe agent being honest or are are adobe's billing systems actually down for 48 hrs ? - I can see no other threads - which I would expect if all billing was down.

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Community Expert ,
Jan 13, 2024 Jan 13, 2024

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i don't know if anything unlisted (https://status.adobe.com/) is "down", but there have been several people posting about just this issue.  they've all (as far as i can recall) reported the issue resolved within one to two days.  that might have been business days, however, and we're at the start of a 3 day usa weekend.

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