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Subscription / Free Trial query

Novato ,
Sep 22, 2025 Sep 22, 2025

My subscription on Adobe provided by my university's funds has just ended, and yet I managed to activate a 7-day free trial on that account. After this 7 days, if I do not end the trial and continue, will the billing be applied to myself, and not university? Will I be able to cancel it during the next 14 days and get a refund if I am the one being charged or will the university be automatically charged? 

I have already contacted Univeristy on the issue and they say that this definitely something I need to contact Adobe about, and if they answer otherwise, then it is incorrect information.

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Community Expert ,
Sep 22, 2025 Sep 22, 2025

When you provide YOUR credit card number to start a trial YOU will be charged when the trial converts to a subscription on the 14th day... if you don't want to be charged cancel before the subscription starts

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel

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Community Expert ,
Sep 22, 2025 Sep 22, 2025

the bill will be applied to whatever credit card is on file at your account, https://account.adobe.com


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Novato ,
Sep 23, 2025 Sep 23, 2025
Hello,

The credit is the university's not mine- but since they only have access to managing my plans and pricing, now I cannot cancel the free trial myself, and I dont know if they're going to be charging me any money without me having any authority on that. How can I cancel the subscription when I do not have access to the admine console, but not to the plans and payments section ? Do I just leave it and let the free trial be automatically be de-activated?
Just to note that the IT University team doesn't claim to have any knowledge on the matter and refuse to guide me.

Thank you very much for your help.

Thalia
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Community Expert ,
Sep 23, 2025 Sep 23, 2025
MAIS RECENTE

contact your admin 

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