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lujain0D44
Participant
February 17, 2021
Question

subscription has been cancelled without my request

  • February 17, 2021
  • 1 reply
  • 491 views

Today I received an email stating that my subscription has been cancelled based on my request. But I didn't reqeust to cancel my license

I purchased an adode cloud license for a full year on October 2020 so subscription is till October 2021.

 

what shall i do ?

I didn't get any help in the chat option

 

 

 

 

    This topic has been closed for replies.

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 17, 2021

    Hello @lujain0D44,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    M
    MariaZborovsk
    Participant
    February 12, 2023

    Hello,

    I had an exact same issue happen to me today. But unfortunatelly agent didnt help at all. He offered me to renew my old subscirption, which is ok. But this seems like my account and details has been compromised. I didnt find a way how to report it and Agent in the Assistant chat ended my chat before helping me or providing me any solution. I have paid for my subscription but can not use any of the aps:/
    If anyone knows any solution, or have advice Iwill welcome it!


    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 12, 2023

    enable 2fa on your account.

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