Subscription I have been scammed!

Forum|Forum|3 years ago
October 23, 2022
5 replies
359 views

I want file a serious complaint and demand cancellation of plan without the exit fee. Does anyone have the contact to the complaints department??

The wording when signing up is misleading. This is a very serious problem and I see others having similar experience when reading through comments here.

I signed up for a month - by month subscription because I wanted to do a tiny little hobbie design on photoshop and now I am charged for a year / early exit. This is unexpected and I feel very very scammed by Adobe because I would not have choosen a year if I had understood this clearly!

So sad 😞

macOS

This topic has been closed for replies.

kglad

Community Expert

the photography plan is an annual plan. the only choices are whether you pay monthly for one year, or you pay in one lump sum. the end cost and the contractual terms are the same.

other plans offer an annual plan paid monthly or lump sum AND a monthly plan paid monthly.

anyway, these are user forums. making your case here changes nothing. you need to make your case to adobe. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

G

Gunvor26747835ilxxAuthor

Participant

Thanks I‘ll get in touch 🙂

kglad

Community Expert

you're welcome. (keep us updated)

Peru Bob

Community Expert

Moved to the Account, Payment, and Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare