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Participant
January 3, 2023
Question

Subscription is horrible, just sell software outright...

  • January 3, 2023
  • 2 replies
  • 584 views

I've cancelled my photography plan as I can get the student plan with all the apps at the reduced price as I am a Uni student. 
First off it charges me a cancellation fee for stopping my photography plan which is well unnecessary and out of order, now I just cannot sem to download creative cloud / apps and I cant proceed at all. 
Ive uninastalled it, reinstalled it, deleted photoshop and lightroom, and now I literaly cant edit my photos or footage.
I only did this to get the full plan so I can use Premiere. 
Can you please either help me be able to use your software, or delete my emails etc from your site so I dont keep having trouble trying to log in and download. 
I literally hate the way that you made your software a subscription in stead of just buying it outright. 
I think I'm guna have to give up on Adobe, and give up on Premiere as I can just go and buy Final Cut Pro and Luminar. So much easier to buy a software and then use it instead of all this messing around for hours for nothing.

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 4, 2023

    Well.... you agreed to a 12 month subscription term.  And there's a 50% early termination fee for canceling before your 12th month of service. 

     

    To avoid fees, wait until your 12th month of service to cancel.  Or contact Adobe Support by phone or online chat. If you're nice, maybe you can persuade the agent to waive the termination fee for you.  😉

     

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 3, 2023

    contact adobe support and let them know you didn't just cancel a plan.  you changed plans.  (they'll probably wave the cancellation fee, especially if you stick with the facts - let us know.)

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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