Participant

Question

subscription is such a scam

Forum|Forum|2 years ago
April 20, 2023
17 replies
9427 views

The way they set up their subscription service feels a whole lot like a scam. There was a free trial set up, and they make no iniative to send a courtesy reminder of your payments at all, so, like most busy people it is very easy to overlook the end of your trial. But instead of having some integrity and reminding you, they take your money and you enter into a "contract" for a year. This is also something they focus very little attention to if you are signign up. From there, if you cancel early it is a $99.95 fee to terminate early, on top of whatever months you have already paid for an unused service. It truly is so sleazy and sneaky how the business is operating and making profits. Plenty of people are happy to pay and use your services, why create such a negative brand image and reputation? I am unsure if they have a class action lawsuit in the works-but I certainly will not be surprised the day I see that and will 100% be participating. The company should truly be ashamed of their strategy to make money, and not making an honest profit from people.

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J

Janez35491961ii55

Participant

Total SCAM. Can't cancel without fee which was absoluetlly NOT properly nor sufficiently disclosed with a "free" trial offer.

SCAM. These types of business practices make me furious.

N

NobodyThatsImportant

Participant

Agree with everyone. I was in the same situation. I started the trial just to try out a few things (I literally used it once or twice that first week).

Call (800) 685-3644 and press 0 until there's an operator. After a few offers they gave me (which was to avoid cancelling it), I was able to get them to cancel the subscription without a fee by telling them I already have a photoshop account through my work (which wasn't a lie - but they didn't verify). The didn't refund any previous charges though.

Good luck.

F

Frantastic7

Participant

Adobe doesn't let you cancel the Auto renewal ? And they charge you to cancel, so you have to first find your renewal date, then wait till close to then before you can even cancel your "subscription" without a penalty. What a freaking scam this company is.

S

supersamtastic

Participant

I'm literally hours late to remembering my renewal date and they want me to pay $50 to cancel early again so now I've got to wait another month 😭

G

gerald34626905hkg4

Participant

I agree, this is a total scam. I signed up for a free trial and then I was charged 21$ for 6 months. After 6 months, when I tried to cancel the subscription, they charged me an early cancellation fee of 49$. Here is the statement that adobe provided when I started the subscription:

welcome to your 7‑day free trial!
After the free trial ends on June 29, 2023, you will be charged US$19.99 (plus tax) monthly until the end of your one-year term. At the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). Cancel before your free trial ends and you won’t be charged. No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support.

G

gerald34626905hkg4

Participant

I agree, this is a total scam. I signed up for a free trial and then I was charged 21$ for 6 months. After 6 months, when I tried to cancel the subscription, they charged me an early cancellation fee of 49$. Here is the statement that adobe provided when I started the subscription:

welcome to your 7‑day free trial!

After the free trial ends on June 29, 2023, you will be charged US$19.99 (plus tax) monthly until the end of your one-year term. At the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). Cancel before your free trial ends and you won’t be charged. No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support.

D

DeanUtian

Community Expert

Whatever product or service you're buying, it's important to understand the terms and be dilent with any related deadlines you have. With Adobe CC, you can dee plan details at:
https://www.adobe.com/products/photoshop/compare-plans.html
and cancellation details at:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

J

JASHAN37298901xgbn

Participant

Can you not say anything after scamming all the people!

T

Tracy32148697xvof

Participant

I completely agree 100%. Adobe is trying to scam everyone by getting you to think you are purchasing a monthly subscription, but really tricking you into purchasing an annual subscription. Then when you try to cancel your monthly subscription, they charge you for a full year. It is complete scam and I will never purchaser anything from Adobe again. I am so tired of these scams. Do not fall into their trap.

R

rdmonte7

Participant

Same. I'm done.

CPAlexander17583891

Participating Frequently

Adobe's subscription plan is similar to what many other companies use for their services. Don't expect favorable results from class action suits since there are many jurisdictions involved and most consumers don't read the fine print before signing the EULAs for the trial software. In the US, Congress is having hearings that address this issue, but don't expect expedient legislation from Congress that will: 1) be very favorable to the consumer, 2) be signed by the POTUS, and 3) be sustained by the SCOTUS.

qweq55546070

Participant

Who cares what other companies use? This is Adobe we're talking about.

[abuse removed by moderator]

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