subscription is such a scam

[ASHLEY295061016cqb]

The way they set up their subscription service feels a whole lot like a scam. There was a free trial set up, and they make no iniative to send a courtesy reminder of your payments at all, so, like most busy people it is very easy to overlook the end of your trial. But instead of having some integrity and reminding you, they take your money and you enter into a "contract" for a year. This is also something they focus very little attention to if you are signign up. From there, if you cancel early it is a $99.95 fee to terminate early, on top of whatever months you have already paid for an unused service. It truly is so sleazy and sneaky how the business is operating and making profits. Plenty of people are happy to pay and use your services, why create such a negative brand image and reputation? I am unsure if they have a class action lawsuit in the works-but I certainly will not be surprised the day I see that and will 100% be participating. The company should truly be ashamed of their strategy to make money, and not making an honest profit from people.

[Abambo]

One year prepaid plans can be cancelled immediately after the initial 14 days, and they will continue until the end of the paid periode. That's exactly what your screens are showing. And that's disabling auto renewal. 

You did not read the 233 days of continued service!

[Ferdinand334616823bo3]

I tried to cancel and I am threatened with early cancellation fee!

[Nancy OShea]

Um... no.  That's NOT what your screenshot says at all.  Read it again. Your pre-paid Premium services last until your 12th month of service.  After which it reverts from Premium to Basic service -- limited fonts, no Portfolio, 5GB of storage, etc...

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

[kaiandfu]

I never ever used adobe I don't even want to have their program in my laptop. Total scam, so disappointed with them. When I tried to cancel my free subscription, they were suddenly asking me to cancel AI assistant to trick me, as a result I got charged for pro plan after few days. So disappointed with this company, don't trust them. 

[kglad]

@kaiandfu 

did you contact anyone related to adobe to fix the problem?

[Nancy OShea]

Adobe is a company name, not a product.  They make about 50 different products & services.

I assume by Adobe, you actually mean Acrobat.  Acrobat has two plan options.  Free & paid.

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html