subscription issue

This is a user-to-user community, not Adobe Customer Service.  You need to contact Adobe directly about account & billing matters.  If you cancelled as claimed, you should have received a confirmation email.  Check your spam folder for it.

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Wait times may be longer than normal due to staff shortages related to the omicron outbreak.  Type Agent in the chat box followed by Enter key and wait for an agent.