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subscription issue

New Here ,
Dec 31, 2021 Dec 31, 2021

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Hi 

 

i cancelled my adobe xd subscription around 6 months ago but continue to be billed

 

Can someone from adobe please help

 

David

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Community Expert ,
Dec 31, 2021 Dec 31, 2021

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This is a user-to-user community, not Adobe Customer Service.  You need to contact Adobe directly about account & billing matters.  If you cancelled as claimed, you should have received a confirmation email.  Check your spam folder for it.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Wait times may be longer than normal due to staff shortages related to the omicron outbreak.  Type Agent in the chat box followed by Enter key and wait for an agent.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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