Subscription refund and plan cancellation

[veronizhuk]

I cancelled my subscription at the end of November (due to a price increase. 2 times), after which I was offered to use the adob package for free for two months. i accepted the offer, and today i was charged for a new package. x2 of the previous price. without warning. i want to request a refund and cancel my subscription. how do i do this? for some reason i can't manage the plan (it writes an error that there is a problem with the payment method - although the money was charged today). i would be grateful for help!

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[veronizhuk]

Thank you a lot, was really helpful! 

[kglad]

you're welcome.