Subscription refund not received

New Here ,
Nov 24, 2021 Nov 24, 2021

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I have cancelled my adobe subscription for a few days now. They said to expect the refund within 5 business days but its been past that number of days and I still haven't received my refund. For the record, I immediately cancelled my plan after the automatic renewal.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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It can take longer than five days, perhaps up to two weeks.

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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There should be a record of your Case # in your support history panel.

https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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