Skip to main content
Participant
August 17, 2022
Answered

Subscription renewal error

  • August 17, 2022
  • 2 replies
  • 278 views

Hello! I can't pay for my subscription in any way, I tried different methods. Please extend my subscription until you find a way out. Very necessary for work, regularly used your application.

 

[Mod: Moved to the appropriate forum]

This topic has been closed for replies.
Correct answer AxelMatt

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

2 replies

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
August 18, 2022

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participant
August 17, 2022

Hello! I can't pay for my subscription in any way, I tried different methods. Please extend my subscription until you find a way out. Very necessary for work, regularly used your application.

Rob_Cullen
Community Expert
Community Expert
August 18, 2022

This forum is mostly only viewed by volunteers that are not Adobe staff.

For Subscription and payment matters it is better to contact Adobe Support.

Be Signed-In to your Adobe Account (Same as this forum), allow cookies and pop-ups, type your question in the Chat box window (lower-right).

! CONTACT CUSTOMER SUPPORT

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Participant
August 18, 2022

Thanks!