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Subscription Renewed & Confirmed - Getting Pop Up That Payment Not Processed

New Here ,
Oct 18, 2022 Oct 18, 2022

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'We weren't able to process your payment. Update before September 28, 2022 to retain access to your subscription' - posting this on October 18, 2022. this blue banner only showed up in the past week despite the payment processing and confirmed with my CC & with Adobe Phone Support. 

But this banner will not go away. Do I ignore it? Is there an issue with my account that's not realized yet? Not sure what else to do. 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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