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Participant
March 7, 2024
Question

Subscription verification error

  • March 7, 2024
  • 4 replies
  • 492 views

When i open my installed photoshop there is a pop up window which sais they cannot verify my subscription because the adobe programs are not available. Error code: 12013. I have this problem on a Macbook Pro. And all of the adobe programs which i had download showing the same issue. And also none of my search engines or browsers can open adobe.com. 
Have you ever seen a problem like this?

thanks for the answers!

This topic has been closed for replies.

4 replies

kglad
Community Expert
Community Expert
March 7, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
March 7, 2024
Participant
March 8, 2024

I cannot find my admin. I follow the link you sent and i still couldnt find. 
my laptop cant even open the adobe page. What should i do?

kglad
Community Expert
Community Expert
March 8, 2024

you can't open https://account.adobe.com ?

Participant
March 7, 2024

Education

kglad
Community Expert
Community Expert
March 7, 2024

do you have a teams, education, or enterprise subscription?