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Subscription verification error

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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When i open my installed photoshop there is a pop up window which sais they cannot verify my subscription because the adobe programs are not available. Error code: 12013. I have this problem on a Macbook Pro. And all of the adobe programs which i had download showing the same issue. And also none of my search engines or browsers can open adobe.com. 
Have you ever seen a problem like this?

thanks for the answers!

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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do you have a teams, education, or enterprise subscription?

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Education

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Community Beginner ,
Mar 08, 2024 Mar 08, 2024

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I cannot find my admin. I follow the link you sent and i still couldnt find. 
my laptop cant even open the adobe page. What should i do?

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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you can't open https://account.adobe.com ?

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Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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On my computer no i cant. I tryed all browsers. I think thats why they cant verify my subscription. But i cant find where my computer blocking the adobe

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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check your hosts file.  there should not be any adobe.com entries there.

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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