Subscription

Forum|Forum|3 years ago
November 7, 2022
2 replies
139 views

Hi I have a paid subscription. in the application it shows me that I don't have a subscription. when I try to subscribe it tells me that I am already subscribed

General troubleshooting

This topic has been closed for replies.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows the expected subscription, start these steps - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

JR Boulay

Community Expert

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe

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