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Subscriptions

New Here ,
Sep 16, 2023 Sep 16, 2023

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I cancelled my free subscription and it still took money from my card. Why is that and how do I get my money back.

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2023 Sep 19, 2023

Hi Erik,

We appreciate you writing in. In asnwer to your query, the subscription was cancelled after 1 month and 1 day. The free trial is for 7 days only. In case you forget to cancel within 7 days and money gets deducted, you can cancel it before 14 days and the money gets refunded.

You have been charged because you canceled post 14 days window. You can get more info here: Understand Creative Cloud subscription terms and refund policies

We hope it helped.

Regards,

Shivangi

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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[Moderator moved to Account, Payment & Plans.]

Did you cancel within 7 days of joining?  Check your email inbox for confirmation that you cancelled.  It might be in your spam folder.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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Hi Erik,

We appreciate you writing in. In asnwer to your query, the subscription was cancelled after 1 month and 1 day. The free trial is for 7 days only. In case you forget to cancel within 7 days and money gets deducted, you can cancel it before 14 days and the money gets refunded.

You have been charged because you canceled post 14 days window. You can get more info here: Understand Creative Cloud subscription terms and refund policies

We hope it helped.

Regards,

Shivangi

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