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Erik3233362802o7
Participant
September 16, 2023
Answered

Subscriptions

  • September 16, 2023
  • 2 replies
  • 180 views

I cancelled my free subscription and it still took money from my card. Why is that and how do I get my money back.

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi Erik,

    We appreciate you writing in. In asnwer to your query, the subscription was cancelled after 1 month and 1 day. The free trial is for 7 days only. In case you forget to cancel within 7 days and money gets deducted, you can cancel it before 14 days and the money gets refunded.

    You have been charged because you canceled post 14 days window. You can get more info here: Understand Creative Cloud subscription terms and refund policies

    We hope it helped.

    Regards,

    Shivangi

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    September 19, 2023

    Hi Erik,

    We appreciate you writing in. In asnwer to your query, the subscription was cancelled after 1 month and 1 day. The free trial is for 7 days only. In case you forget to cancel within 7 days and money gets deducted, you can cancel it before 14 days and the money gets refunded.

    You have been charged because you canceled post 14 days window. You can get more info here: Understand Creative Cloud subscription terms and refund policies

    We hope it helped.

    Regards,

    Shivangi

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 16, 2023

    [Moderator moved to Account, Payment & Plans.]

    Did you cancel within 7 days of joining?  Check your email inbox for confirmation that you cancelled.  It might be in your spam folder.

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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