Substance Painter 3D reedemed student license doesn't appear on Creative Cloud

You probably have an Enterprise account (your school account) and then you have two spaces in your account. An individual and an enterprise. I suspect your Substance plan to be in your individual space and the Creative Cloud plan to be in your enterprise space. In this case, you need to sign out and sign in again (https://account.adobe.com) and choose the corresponding space during the sign in. Check with https://account.adobe.com/plans the plan(s) that you have in the corresponding space.

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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