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Substance painter free student plan website in infinite loop

New Here ,
Aug 10, 2023 Aug 10, 2023

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Hello, When I go to The trial button for Substance Painter, Then click "students and teachers", then confirm, it brings me back to The main page for substance painter. This makes it impossible for me to get pass this page. Is there another way for me to get a trial? My entire class is stuck, and is unable to start learning. Thank you!

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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You could try getting help from Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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did you create an account at https://substance3d.adobe.com/education/?co=US

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