You could try getting help from Adobe support. To contact support follow the instructions given below 1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen 2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open 3. In order to talk to a human type "AGENT" in the chat box 4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan