Suddenly unable to log into my adobe illustrator

[Benjamin29197002tiff]

I have a pre-paid annual subscription for Illustrator that expires in September 2023.  When i tried to use the application today (Dell Windows 10 laptop), it didn't recognize that I had a subscription and prompted me to begin a free 7 day trial.  I purchased the subscription my self and used my school email for the account log in.

Would appreciate any help.

[Monika Gause]

Did you previously have a school subscription on the same email?

Apart from that, you could try if this helps: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[Benjamin29197002tiff]

I do have a school subscription, but since I can only use it at the school, i bought a subscription for myself. I used my school email address to do that. It worked fine from September 2022 until a few days ago.  Just changed the email address from my school email to my personal email.  Is there something else I should do in order to separate the subscriptions?

[kglad]

follow the suggestions in the posted links

[kglad]

start with @Monika Gause's suggestion. only if that fails, proceed to the following:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

[Nancy OShea]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.