SUPORT - I canceled my subscription and need a refund

[Higor Paulino]

Hello,

I canceled my subscription, but I am still being charged for Adobe services. I need support to be refunded the amount related to the charge. I have not been able to receive support from the Adobe team in my country (Brazil).

I have already notified my bank about the undue charge and was informed that Adobe is insisting on the undue charge - even after confirmation of the cancellation, made via email.

I will give you a period of 2 business days to receive my refund, or I will file a formal complaint with the consumer council in my city, which may result in charges and fines for Adobe.

In Portuguese:

Prezados,

efetuei o cancelamento da minha assinatura, mas sigo sendo cobrado pelos serviços da Adobe. Preciso de suporte para ser restituído no valor referente à cobrança. Não tenho conseguido atendimento por parte da equipe da Adobe em meu país (Brasil).

Já notifiquei meu banco sobre a cobrança indevida e fui informado que a Adobe está insistindo na cobrança indevida - mesmo após a confirmação do cancelamento, feita por e-mail. Darei um prazo de 2 dias úteis para ter meu reembolso, ou irei protocolar pedido formal de queixa na junta do consumidor de minha cidade, o que pode trazer encargos e multas à Adobe.

[Peru Bob · Accepted solution]

This is a user to user forum.  We are not Adobe employees here and don't have access to your account.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

[kglad]

p.s.  in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[carole_4089]

Please I need a refund got disconnected 

[kglad]

@carole_4089 

you have to go through adobe support.  first, check your account to see if a refund is pending, https://account.adobe.com

if it's not and you were disconnected from adobe support, check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

if there's not open ticket and you still need to communicate with adobe, use chat or twitter/x per above.