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bigornow
bigornow
Participant
November 28, 2022
Question

Supprimer une carte bleue

  • November 28, 2022
  • 1 reply
  • 8357 views

Bonjour,

je souhaite supprimer une carte bleue parmi celles qui sont renseignées (droit à l'accès et à la modification de mes données personnelles) dans mon compte creative cloud. 

Comment dois-je procéder svp ?

Merci. 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 28, 2022

    if you have a subscription, you have to replace it with another payment method .

    K
    Keketos
    Participant
    May 20, 2024

    Ok et apres avoir mis une autre methode de paiement (parce que il le dit qu'il en a mis d'autre) COMMENT ON FAIT POUR SUPPRIMER UNE CARTE

    C'est quand meme pas compliqué de repondre a la question

      TheJMG
      TheJMG
      Participant
      August 23, 2024

      @TheJMG,   you can delete an old credit card.  if you don't see how using https://account.adobe.com, contact adobe support and they'll delete it for you.

       

      there are 2 ways to contact adobe support; chat and twitter (now x):

      chat:
      if you have or want to purchase a subscription, use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.


      @kglad Thanks a lot for your answer, but if I may, I confirm that we can't delete a credit card through the account link by your own. You have to ask Adobe to do it for you. Just contacted them and here is their answer (through chat): 

       

      - "we would like to inform you that you will able to edit the billing information , but you will not be able to delete it.

      I hope this information helps."

       

      So as per my request they have deleted my old cards, but no way to do it through account.adobe.com. 

      Thanks again, hope it will help others with the same problem.

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